Insurance claims are naturally made at a stressful time in your life. Whether it’s a minor fender-bender or something more serious it’s not a time when you want to be put on hold or waiting days to hear a response to your claim.
Insuring your home, car or business with an insurance broker ensures that you have someone to advocate for you and guide your claim. Someone who knows you and your needs, as well as having technical expertise.
A good insurance broker means that there is always someone who will answer the phone when you call – no more entering numbers into an answering machine system. Your broker will also be dedicated to delivering a good outcome to you, informed by your pre-existing relationship.
Whether you’re affected by flooding, bushfires or something else a local insurance broker who is part of your community will always understand the scope of the damage and be able to provide empathy and action when it comes to getting you back on your feet.
Your insurance broker won’t just be there when you call to make your claim, they will guide you through the process. This process will be clearly explained to you, including an expected timeframe, the documentation you may need to provide and any possible issues that might be encountered along the way.
As the main contact point for your claim, your insurance broker will speak with providers, builders, mechanics, electricians on your behalf if required to smooth the way to a resolution. Despite this you will be the ultimate decision-maker for your claim and consulted along the way.
We often see stories in the news about individuals who are struggling with insurance companies in the aftermath of a loss, most recently following the devastating Christmas Day fires in Wye River and nearby coastal towns, highlighting the benefits of using an insurance broker.
To learn more about how an insurance broker could benefit you, contact us today.